Meet Maya.
Our 24/7 AI mortgage assistant.
Trained on Canadian mortgages and fluent in 50+ languages, Maya answers questions about rates, lenders and the stress test any time. When you want to talk it through, one of our licensed mortgage advisors takes it from there.
Hi! How can I help with your mortgage today?
Tap a language and Maya will chat with you in it.
Everything you’d ask a great mortgage broker. Just faster.
She runs the same math, knows the same products, and pulls the same lender rate cards. The difference is she answers in 4 seconds at 3am.
Find your best rate
Across 100+ lenders. Insured, conventional, alt, B. Real-time market data.
Run live math
Affordability, payments, stress test, GDS/TDS, prepayment penalty — all in seconds.
Pre-qualify you instantly
Ballpark approval estimate without touching your credit bureau.
Speak your language
50+ languages with native fluency. Switch mid-conversation if you want.
Explain the paperwork
Commitment letters, T4s, NOAs, pay stubs: Maya explains what each one is for.
Hand off to your advisor
When you want a licensed advisor, she books one in your calendar — usually same day.
In your browser. On your file.
Maya runs on the open web — mobile-first responsive, no download required — and follows your file from first question to funded mortgage. Native iOS + Android apps are on the roadmap.
Your rate's 0.30% above today's best. Worth a 4-minute renewal check?
Maya is not a replacement for licensed advice.
Maya provides general mortgage information and ballpark estimates. For binding rates, application decisions, and personal advice, a Mortgage Squad Advisors licensed advisor (FSRA #13737) will always be involved. Maya doesn’t store credit information and never makes binding commitments. Privacy and data residency: Canadian-only.
Wherever your clients want to talk.
One Maya brain. Six surfaces. The same persona, the same memory, the same answer — no matter how the conversation started or which channel it bounces to next.
Web chat
Embedded on every page. Persistent for signed-in clients, anonymous for guests.
Voice in & out
Real-time speech, sub-second latency. Inbound 24/7, outbound for renewals + follow-ups.
SMS
Two-way threads. Same context as web — your conversation doesn't restart.
Where Punjabi, Tagalog, and Spanish-speaking clients already live.
Async replies threaded into long-form follow-ups, with full conversation memory.
Public REST API
Embed Maya in your own funnel, lender portal, or referral partner app.
She doesn’t just reply. She remembers, extracts, and complies.
Every turn updates her memory of your file, extracts the lead intent your advisor needs to see, and runs through a compliance guard before she ever speaks.
Want me to pull up your renewal date and walk you through your buffer options now?
Memory captured this turn
- life eventimminent job loss
- relationshiptwo children, sole earner
- sensitiveemployment instability · redacted in exports
Intents extracted for advisor follow-up
- RENEWAL_HELPHIGH
- PAYMENT_FLEXIBILITYURGENT
Compliance guard
Maya’s draft said “your rate is locked.” The guard rewrote it to “your existing mortgage stays on the same terms” — the no-advice rule is enforced in code, not just in the prompt.
The depth a $400,000 decision deserves.
Maya is a regulated piece of brokerage infrastructure — tested nightly, audited per call, and architected so the rules can’t be prompt-engineered away.
Tested every night
100+ Canadian mortgage scenarios run nightly with deterministic + LLM-judged checks. Regressions block deploys.
Audited voice recordings
Every call recorded with strict retention. Every staff playback logged. PIPEDA-grade access trail.
Compliance guard in code
The no-advice rule is structurally enforced — every reply passes through a rewriter before it leaves the building.
Your transcript, your file
Request a revocable, time-limited share link for any call recording — yours to keep without a portal account.
No bureau pull, ever
Maya runs pre-qualification math on what you tell her. Your credit bureau stays untouched until a licensed advisor takes over.
Canadian-only data
Encrypted in transit and at rest. Stored in Canadian regions. Never sold, never used to train an outside model.
Common questions about Maya.
The fast answers. Or just ask Maya directly.
What is Maya?+
Maya is our AI mortgage assistant — a 24/7 conversational assistant trained on Canadian mortgage products, lender programs, and qualification rules. She lives inside Mortgage Squad Advisors and answers your questions instantly in 50+ languages.
Is Maya replacing my mortgage broker?+
No. Maya is our AI assistant. She helps you get started by explaining options, running the math and comparing rates. The moment you're ready to apply or want to talk it through, a licensed mortgage advisor at Mortgage Squad Advisors takes over. Every mortgage we fund is handled by a licensed mortgage advisor on our team.
Does Maya pull my credit?+
Never. Maya works on estimates and ballpark math without a credit pull. Your bureau is only touched once you formally apply with a licensed advisor — and you control when that happens.
What languages does Maya speak?+
English, French, Punjabi, Urdu, Hindi, Mandarin, Cantonese, Arabic, Spanish, Tagalog, Portuguese, and more. She'll auto-detect from your first message — or you can pick from the language switcher.
Can Maya talk on the phone?+
Yes. Tap "Call Maya" and she'll answer voice calls with the same knowledge base. She can also book a call-back from one of our licensed mortgage advisors if you'd rather talk to them.
Where does my data go?+
Everything is encrypted in transit and at rest, stored in Canada, and never sold. Maya doesn't store your credit info. You can request a full export or deletion at any time from your account settings.
Can Maya pre-qualify me?+
Maya can run an instant ballpark pre-qualification using stress-test math, GDS/TDS ratios, and current lender appetites. For a binding pre-approval with a rate hold, she'll hand off to a licensed advisor — that takes about 60 seconds and still doesn't need a bureau pull.
How is Maya different from other chatbots?+
Maya is purpose-built for Canadian mortgages with deep knowledge of stress test rules, lender-specific quirks (RBC, Scotia, TD, BMO, CIBC, NB, plus 100+ alt and B lenders), provincial land-transfer math, and CMHC programs. She's not a general LLM with a mortgage prompt — she runs against the same rate matrix our advisors do.
Your best mortgage starts with one question.
Ask Maya. Free, instant, no bureau pull, no obligation. A licensed mortgage advisor takes over the second you want one.