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Client files

Real files we’ve solved.

Ontario files our licensed advisors have handled: the situation, what we did and how it turned out. First-time buyers, renewals, refinances, self-employed borrowers, newcomers and alternative lending. Names and identifying details are changed to protect client privacy, and every file is different.

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FSRA #13737 · Ontario| Examples from 14 Ontario markets
20+
Years of combined experience
Principal Broker licensed since 2010
100+
Lender partners
Banks · monolines · private
430+
Guides & articles
Free Canadian mortgage library
15+
Languages on our team
Plus Maya, our AI assistant, in 50+

First-time buyer

4 example scenarios

Client file Brampton, ON
Situation:
A couple buying their first home had been declined by two banks.
What we did:
We walked them through the FHSA, RRSP Home Buyers' Plan and first-time-buyer rebates in Punjabi, then placed the file with a lender whose policy fit their income.
Outcome: Insured purchase with 5% down
Client file Toronto, ON
Situation:
A first-time buyer purchasing a downtown condo wanted to use both registered plans.
What we did:
We sequenced FHSA and RRSP Home Buyers' Plan withdrawals and factored the Ontario and Toronto land transfer tax rebates into the cash-to-close.
Outcome: FHSA + HBP stacked; rebates offset closing costs
Client file Mississauga, ON
Situation:
A buyer pre-approved by their own bank was quoted a rate above what comparable files were getting.
What we did:
We compared the file across our lender panel and moved it to a lender pricing 35 basis points lower. On $700,000 over a 25-year amortization that is roughly $11,700 over a five-year term.
Outcome: ~35 bps lower than the bank's quote
Client file Vaughan, ON
Situation:
First-time buyers wanted a duplex: live upstairs, rent the lower unit.
What we did:
We structured it as an owner-occupied insured purchase and used the lender's rental-income policy for the second unit when qualifying.
Outcome: Duplex purchase, 10% down, rental income counted

Renewal

5 example scenarios

Client file Ottawa, ON
Situation:
A homeowner's renewal letter came in well above the market for the same term.
What we did:
We benchmarked the offer against our lender panel within two business days and switched the mortgage to a lender with a lower rate on the same product and term.
Outcome: Roughly 1 percentage point below the bank's offer
Client file Burlington, ON
Situation:
A couple assumed their renewal rate was simply the market.
What we did:
We produced a written competing offer; their existing lender matched it, so they stayed put at the lower rate.
Outcome: Existing lender matched a competing offer
Client file Markham, ON
Situation:
Homeowners forwarded their bank's renewal letter a few weeks before maturity.
What we did:
We returned a three-lender comparison the next day and handled the switch paperwork end to end.
Outcome: Switched lenders at renewal; transfer costs covered by the new lender
Client file Mississauga, ON
Situation:
A homeowner was about to sign an auto-renewal.
What we did:
We found a lower rate elsewhere and managed the switch, with the new lender covering discharge and appraisal costs.
Outcome: Lower rate, no out-of-pocket switching cost
Client file London, ON
Situation:
A homeowner's income had dropped after a job change, and they were worried about re-qualifying at renewal.
What we did:
We arranged a straight switch — same balance and amortization — with a lender that did not require re-qualifying at the stress-test rate.
Outcome: Switched at renewal without a new stress test

Refinance

2 example scenarios

Client file Toronto, ON
Situation:
A homeowner was carrying about $42,000 of credit-card debt at around 21%.
What we did:
We showed the cost of consolidating into the mortgage — including the longer payback — and refinanced once the client agreed to close the paid-off cards.
Outcome: High-interest debt consolidated into the mortgage
Client file Toronto, ON
Situation:
A homeowner planned to break a fixed mortgage for a lower rate.
What we did:
We calculated the interest-rate-differential penalty against the savings and showed the break would lose money; we revisited the file at renewal instead.
Outcome: Avoided a refinance that cost more than it saved

HELOC

3 example scenarios

Client file Mississauga, ON
Situation:
Homeowners wanted an emergency buffer before they needed it.
What we did:
We set up a HELOC behind their mortgage while their income qualified comfortably; later, after a flood, they drew on it and repaid it over about a year.
Outcome: Credit in place before it was needed
Client file Vaughan, ON
Situation:
A homeowner working with an accountant wanted a readvanceable structure for investing.
What we did:
We arranged a readvanceable mortgage whose HELOC portion grows as principal is repaid; the tax strategy stayed with the client's accountant.
Outcome: Readvanceable mortgage in place
Client file Kitchener, ON
Situation:
A homeowner wanted to use home equity toward a rental purchase.
What we did:
We set up a HELOC and coordinated both lenders so the rental purchase closed shortly after the HELOC funded.
Outcome: HELOC funded the rental down payment

Self-employed

3 example scenarios

Client file Brampton, ON
Situation:
Two incorporated business owners were declined by banks that looked only at their personal tax returns.
What we did:
We documented salary, dividends and the corporation's retained earnings and placed the file with a lender whose policy recognises that structure.
Outcome: Qualified for materially more than the bank's figure
Client file Richmond Hill, ON
Situation:
A recently incorporated professional had only one year of corporate returns.
What we did:
We found a lender that counted the prior sole-proprietor history alongside the new corporation.
Outcome: A-lender pricing with one year incorporated
Client file Oakville, ON
Situation:
A self-employed borrower with a large down payment was offered alternative-lender pricing by their bank.
What we did:
We placed the file in a bank's business-for-self program suited to a 35% down payment.
Outcome: Business-for-self program at A-lender pricing

New to Canada

3 example scenarios

Client file Toronto, ON
Situation:
A work-permit holder with 18 months in Canada and no Canadian credit history had been declined twice.
What we did:
We used a bank newcomer program that accepts international credit evidence and a larger down payment.
Outcome: Approved through a newcomer program with 15% down
Client file Mississauga, ON
Situation:
A permanent resident's down payment was coming from overseas.
What we did:
We assembled the source-of-funds documentation lenders require for money transferred from abroad.
Outcome: Standard rates for a recent arrival
Client file Vaughan, ON
Situation:
A family two years into Canada had been saving in an FHSA.
What we did:
We built the purchase around their FHSA savings and an insured 5% down payment.
Outcome: Townhouse purchase with 5% down

Investment property

3 example scenarios

Client file Hamilton, ON
Situation:
An investor with four rentals had hit their bank's limit on financed properties.
What we did:
We moved the portfolio to lenders that apply full rental offset and do not cap the number of properties.
Outcome: Room to keep growing the portfolio
Client file Mississauga, ON
Situation:
Investors bought below market, renovated and rented a property.
What we did:
We refinanced at the post-renovation appraised value with a lender that allows it within the first year.
Outcome: Equity recovered to fund the next purchase
Client file Whitby, ON
Situation:
An investor was financing a 12-unit purpose-built rental.
What we did:
We structured the file for CMHC MLI Select using energy-efficiency and affordability points.
Outcome: Higher leverage and a longer amortization than conventional

Bruised credit

2 example scenarios

Client file Hamilton, ON
Situation:
A borrower's credit score had fallen to around 580 after a divorce.
What we did:
We arranged a B-lender purchase with a written credit-rebuild plan, then refinanced to an A-lender once the score recovered.
Outcome: B-lender now, A-lender refinance later
Client file Toronto, ON
Situation:
A borrower two years out of a consumer proposal assumed no lender would consider them.
What we did:
We placed the purchase with a B-lender and mapped the move back to A-lender pricing from day one.
Outcome: Closed with a B-lender; exit plan agreed up front

Private / bridge

2 example scenarios

Client file Brampton, ON
Situation:
Buyers needed to close on a new home before their current one sold.
What we did:
We arranged a short-term private mortgage and paid it out from the sale proceeds.
Outcome: Short-term private bridge, repaid on sale
Client file Toronto, ON
Situation:
A homeowner facing power of sale after a job loss had weeks to act.
What we did:
We arranged a private mortgage to pay out the existing lender and built the exit to a B-lender once income recovered.
Outcome: Power of sale stopped; exit plan in place

Reverse (55+)

2 example scenarios

Client file London, ON
Situation:
A retired couple's remaining mortgage payment was straining their fixed income.
What we did:
We arranged a reverse mortgage that paid out the existing mortgage, with independent legal advice before signing.
Outcome: No monthly mortgage payment; they keep the home
Client file Toronto, ON
Situation:
A homeowner over 55 wanted to help a child buy a first home without selling.
What we did:
We modelled the reverse-mortgage balance over time so the estate impact was clear before they decided.
Outcome: Equity accessed without selling

Commercial

1 example scenario

Client file Toronto, ON
Situation:
An owner of a small apartment building wanted to refinance into insured multifamily financing.
What we did:
Our commercial desk prepared the CMHC MLI Select submission and managed lender underwriting.
Outcome: Insured multifamily refinance

Construction

1 example scenario

Client file Caledon, ON
Situation:
Owners were building a custom home on a rural lot.
What we did:
We arranged a progress-draw construction mortgage and coordinated each draw with the builder through to occupancy.
Outcome: Draws funded on schedule; converted to a term mortgage at completion
Meet Maya · AI assistant

A question at midnight? Maya can help.

A licensed mortgage advisor handles your file from first question to closing. Between calls, Maya, our AI assistant, answers questions instantly in 50+ languages. Rate-beat offer: bring a written, current offer from one of the six largest banks for the same product, term and amount, and we will try to beat it or pay you $500, yours or your charity’s. Conditions apply; see full terms.

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Maya · AI assistant
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