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Mortgage Squad Advisors
Pick how you want to talk

Five ways to reach Mortgage Squad Advisors.

Call live, chat with Maya, drop a form, message an advisor directly, or walk in. Whichever you pick, an FSRA-licensed advisor gets back to you shortly with next steps.

Median response < 4 min| 15+ languages on our team| FSRA #13737
Call live
Mon-Fri 9-5 ET
(905) 553-8550
Chat with Maya
24/7 · 50+ languages
Open chat
Request a call-back
We reply same business day
Request a call-back
Email
Reply same day
info@mortgagesquad.ca
Visit
Vaughan HQ
Get directions
Inbound form

Tell us what you’re working on.

Our mortgage advisor will get back to you shortly with next steps. Critical files (power-of-sale, closing this week) jump the queue.

Stored in Canada · FSRA #13737 · privacy
Head office

Mortgage Squad Advisors

Hours
  • Mon – Thu9:00 – 17:00 ET
  • Friday9:00 – 17:00 ET
  • SaturdayBy appointment
  • SundayClosed
Maya, our AI assistant: 24/7, in 50+ languages.
Urgent?

Power of sale or closing this week?

Call (905) 553-8550 and say “urgent.” During business hours (Mon–Fri 9–5 ET) a senior advisor will call you back as a priority. After hours, Maya answers 24/7 and books the first available call-back.

Power-of-sale help
Find us

Vaughan HQ

We’re just south of Highway 407, on Steeles Ave W between Keele and Jane. Free parking on-site. TTC accessible via Pioneer Village Subway + bus.

Directions · Find us on Google Read our Google reviews
Meet Maya · AI assistant

A question at midnight? Maya can help.

A licensed mortgage advisor handles your file from first question to closing. Between calls, Maya, our AI assistant, answers questions instantly in 50+ languages. Rate-beat offer: bring a written, current offer from one of the six largest banks for the same product, term and amount, and we will try to beat it or pay you $500, yours or your charity’s. Conditions apply; see full terms.

  • Instant answers
  • 50+ languages
  • Instant payment math
  • Voice calls
Chat with Maya Call Maya (AI) Request an advisor call-back
M
Maya · AI assistant
Typing…
Pick your channel

Different question, different best channel.

Quick math question

Ask Maya — affordability, payment, stress test, IRD. Answers in seconds, in your language.

Ask Maya

Complex situation

Self-employed, alt-lending, power-of-sale, commercial. Live call with a senior advisor is fastest.

Call (905) 553-8550

Document review

Bank's renewal offer, lender commitment, BFS file. Drop the form — we'll text you within 4 min.

Send form

Strategy session

Buying your first home, planning a refi, building a portfolio. Pick an advisor and request a 30-min session.

Choose an advisor
FAQ

Contact questions, answered.

What's the fastest way to reach a real advisor?
Call (905) 553-8550 during business hours and you'll get a licensed advisor. Outside hours, Maya answers instantly 24/7 in 50+ languages and can book a same-day call-back from a licensed advisor.
Do I need to come into the office?
Almost never. Everything — application, document upload, e-signature, mortgage tracker — works in our portal. If you want to come in (some people do), our Vaughan HQ at 310-3100 Steeles Ave W is open Mon-Fri 9-5.
How quickly will someone respond to my form?
We respond quickly during business hours, and Maya answers 24/7 — off-hours she triages your question and books a call-back with your advisor. Critical situations (power-of-sale, closing this week) jump the queue.
What languages can you serve me in?
Our licensed advisors speak English, Punjabi, Hindi, Urdu, Tamil, Farsi, Dari, Gujarati, Telugu, Bengali, Vietnamese, Spanish, Albanian, German, Sinhalese and Marwari. If we don't have a fluent advisor for your language, Maya, our AI assistant, can translate live.
Is there a charge to talk to you?
No. Consultations are free. Pre-approvals are free. On standard residential files, the lender pays our brokerage on funding — there's no broker fee on your closing statement. Specialty files (private, commercial) may carry a disclosed fee that you'd see in writing upfront.
Can I work with you if I'm not in Ontario?
Yes. We're FSRA-licensed in Ontario (#13737) only. Files outside Ontario are handled by a mortgage professional licensed in your province through our partner network, with the same national lender access.

Ready to skip the call?

Start your pre-qualification in about 5 minutes. No bureau pull, no obligation. A licensed advisor takes the file from there.

FSRA #13737
Start pre-approval Chat with Maya