Renewal loyalty rate: our best rate, yours first.
Your best mortgage renewal rate — because you came back.
If you've funded a mortgage with Mortgage Squad Advisors before, your renewal isn't a fresh shop — it's a VIP experience. We start shopping your renewal automatically about 120 days before maturity and offer you the best rate available to your file across our lender network. No negotiation. No haggling. No "loyalty tax."
Automatic for return clients — stacks with Rate Beat and every promotion you qualify for.
Open my client portalBanks charge their existing customers more. We do the opposite.
At many big banks the "loyalty tax" is real: renewal letters often come in above what the same bank offers new customers walking in the door. They count on your inertia. We count on your return business. So we flip the script: existing Mortgage Squad Advisors clients get the best rate we can find for their file, shopped early and without having to ask.
What return clients receive automatically.
No paperwork. No code to remember. Just better treatment, every time.
The lowest rate your file qualifies for across our 100+ lender network, offered to you proactively rather than after you ask.
We start shopping your file about 120 days (4 months) before maturity, automatically, because many lenders will hold a rate that far out. You don't have to remember or ask.
Rate held but rates drop before closing? We ask your lender for the lower rate or re-shop, where the lender's rules and your timeline allow. No fee for the re-shop.
Your renewal is handled by a senior advisor, not the next available agent: the same person who knows your file from last time, if available.
Since November 2024, a straight switch at renewal (same balance and amortization, no equity take-out) skips the stress test, though the new lender still reviews your file. We route you to lenders likely to approve it first.
Return-client files go to the top of our queue. We aim to review your documents within one business day and push lenders for a fast commitment (lender timelines vary).
Renewal Loyalty stacks with Rate Beat Guarantee, the $500 Referral, and any High-Value program you qualify for. Nothing competes.
Once you've funded once with us, you get this treatment every renewal forever. Even if it's been 10+ years since your last funded file with us.
If anything goes sideways, you can escalate directly to our Principal Broker. Most clients never need to — but you have the option.
What happens behind the scenes.
You don't have to do anything. We do this automatically for every return client. (The 120-day start is our own schedule; the federal rule only requires federally regulated lenders to send your renewal statement at least 21 days before maturity1.)
Our team identifies you as a return client and routes your file to a senior advisor. We start benchmarking across 100+ lenders.
You receive your VIP loyalty rate by email. No login required. No "call us for the rate" runaround. The number is right there.
If you proceed, we lock the rate for up to 120 days and start the paperwork. Documents are sent for e-signature when you're ready.
If rates have moved lower since your rate hold, we ask for the better number or re-shop where the lender allows it before closing.
Your old lender is paid out, your new mortgage starts the same day. No gap, no missed payment. Your portal updates automatically.
Who qualifies, automatically.
No application form. No proof needed. We already know who you are.
- You have funded any mortgage with Mortgage Squad Advisors at least 1 year ago
- Includes purchase, refinance, renewal, switch, or alternative-lending files
- Includes commercial mortgages (the loyalty rate applies to your next commercial deal too)
- Applies whether your mortgage was with us for 1 year, 5 years, or 30 years — no expiry
- Available to anyone you've referred to us as well — once they fund, they're a client too
- Loyalty rate + Rate Beat Guarantee — yes, your loyalty rate counts as the benchmark we have to beat your Big-6 offer against
- Loyalty rate + $500 Referral — if a friend you referred is also at renewal, you both get the loyalty rate
- Loyalty rate + High-Value (mortgages over $1M) — get the concierge package on top
- Loyalty rate + any future promotions we launch — automatic enrollment
- No "either/or" choices — every program you qualify for, you get
Common questions
Do I need to ask for the loyalty rate?
What if I forgot I funded with you years ago?
What if my current mortgage isn't with you?
Is the loyalty rate always the absolute lowest in the market?
Can I stack this with the Rate Beat Guarantee?
What if my situation has changed since my last mortgage?
How much can I save vs my bank's renewal letter?
Straight switches: uninsured mortgages that switch lenders at renewal with no increase in amount or amortization no longer need to re-qualify at the stress-test rate2, and insured mortgages switching at renewal are exempt too3.
Sources
Primary sources for the rules and figures above. Rules, rates and lender policies change, so confirm anything you plan to act on with a licensed advisor.
- 1. Financial Consumer Agency of Canada, Renewing your mortgage: Federally regulated lenders must send a renewal statement at least 21 days before the term ends (and 21 days' notice if they won't renew).
- 2. OSFI, OSFI exempts uninsured mortgage straight switches from the prescribed MQR (Nov 21, 2024): Uninsured straight switches at renewal (no increase in loan amount or amortization) no longer need to be re-qualified at the minimum qualifying rate.
- 3. Department of Finance Canada, Boldest mortgage reforms in decades come into force today (Dec 15, 2024): Dec 15, 2024 reforms in force; insured mortgage holders can switch lenders at renewal without another stress test, and OSFI removed the test for uninsured straight switches on Nov 21, 2024.
Your renewal is already VIP.
Sign in to your portal and you'll see your current rate, maturity countdown, and your loyalty rate the moment we lock it in. No work on your end.